John Lewis suspends click and collect over virus safety The department store owner said it was tightening measures after a "change in tone" from the government. Retail giants clamp down in bid to halt coronavirus growthJohn Lewis became the first big retailer to suspend its click-and-collect service yesterday amid pressure on shops to do more to help to contain the virus.The chain said that it was acting after a John Lewis suspends click and collect over Covid concernsThe company says it is responding to a ‘change of tone’ from the government John Lewis closes click and collect service to encourage people to stay homeThe changes come amid concerns from ministers that rules on social distancing rules and masks are not being adhered to John Lewis suspends click and collect due to virus safetyThe department store owner said it was tightening measures after a "change in tone" from the government.